Thoughtful Home Care,

Designed for How You Live.

A proactive home care and maintenance program designed to protect your investment and simplify homeownership. With scheduled service, trusted vendors, and priority support, it ensures your home continues to perform and present at the highest level—season after season.

ABOUT

We believe a relationship doesn’t end at closing — it evolves. That’s why we’ve created a premium, in-house maintenance program designed exclusively for our homeowners. Because we built your home, every detail is understood, allowing it to be cared for with the same precision and pride that went into its construction.

Vendor coordination, scheduling, and proactive task management are handled seamlessly, allowing homeowners to focus on what matters most—enjoying their home.

A closer look at our Client Care Club: thoughtful maintenance, expert oversight, and peace of mind, season after season.

care, beyond move-in.

Our approach to home care is proactive, personalized, and thoughtfully managed — designed to protect your home long after move-in.

How it works

01
Enrollment

Membership begins with understanding the home and the level of care required. Once enrolled, all ongoing maintenance and service coordination is handled through a single, in-house program designed specifically for custom homes.

02
Proactive Maintenance

Homes are maintained through a curated maintenance plan that includes routine inspections, system servicing, and seasonal upkeep. Every detail is proactively managed by professionals who understand the home’s design.

03
Specialty Services

In addition to ongoing maintenance, optional à la carte services and upgrades are available for homeowners seeking an elevated level of care. These services are tailored to the home, extending beyond standard maintenance.

04
Sit Back & Relax

From coordinating vendors to managing timelines, everything is handled behind the scenes. The result is a seamless and stress-free experience, with confidence that the home is being cared for at the highest level.

What’s Covered?

— General Safety

— Electrical

— Plumbing

— Audio/Visual

— HVAC

— Appliance Care

— Exterior Inspection

— Doors/Cabinets

— Generator

— Water Softener

— Tile/Fireplace

— Exterior Washing

Frequently Asked Questions

  • The Client Care Club is a membership-based home care program offering proactive maintenance, seasonal service, and priority support to help protect your home and simplify ongoing upkeep.

  • Services included cover a comprehensive range of home systems and features, including general safety checks, electrical and plumbing inspections, HVAC and appliance care, and audio/visual system oversight. Exterior services include routine inspections, exterior washing, and evaluations of doors, cabinets, tile, fireplaces, generators, and water softeners—ensuring both the functionality and long-term performance of the home are thoughtfully maintained. Some services may vary based on membership plan and upgrades.

  • The program was made exclusively for Raleigh Custom Homes homeowners and is ideal for those who value preventative care, convenience, and expert oversight—whether you live in your home full-time or travel frequently.

  • No. The Client Care Club is a proactive maintenance and service program designed to complement, not replace, any existing warranties.

  • Yes. Membership tiers allow homeowners to select the level of care and support that best fits their lifestyle and home needs.